Pharmacy

We fill new prescriptions and refills at no cost for covered medications for:

• Active Duty
• Active Duty family members
• Retirees and their family members

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) in person
• Via telephone at 1-618-256-9355
• By texting “Get in line” to 1-833-444-3741 for non-urgent medications

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD Scott Ephcy
• NPI number: 1790190940

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Scan the QR code below or go to:

https://qawdha.cxmflow.com/OABSEast/GetByKey/8df45ebe-f080-4292-9b04-ee20673cc952/Pharmacy/GetInLine?MTF=6ss4jx85Pvg1
Follow the prompts on your mobile device.

Option 2: In Person

Go to the Main Pharmacy. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

• Call 618-256-9355 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Option 4: Secure Messaging

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal at Scott Clinic Pharmacy.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 618-298-7813. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

Located at 207 W Winters St, Scott AFB, IL 62225 inside the Base Exchange near Military Clothing
Hours of Operation:
Monday – Saturday: 9 a.m. to 7 p.m.
Sunday: 10 a.m. to 6 p.m.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

Beginning on 13 April 2026, all prescriptions will be picked up at the Main Pharmacy.
To pick up a prescription, please head to the pharmacy dispensing windows. No kiosk ticket necessary.
Hours of Operation:
Monday – Friday: 8 a.m. to 5 p.m.
Closed for Federal Holidays and 2nd Thursday of every month for training from 9:30 a.m. to 5 p.m. 

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located inside the Main Pharmacy

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.