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Health Services

The Beneficiary Care Clinic at Scott AFB

Location in the Med Group

The Beneficiary Care Clinic is located on the first floor, next to the pharmacy.

About Us

The Beneficiary Care Clinic is a primary care medical clinic that features an interdisciplinary approach to delivering high quality, comprehensive, evidence-based, compassionate care. The Beneficiary Care Clinic engages patients as partners in their health and wellness.
Our enrolled adult dependent patients are provided access to a team of health care providers – nurse practitioners, physician assistants, nurses, medics, and administrative staff – to develop a complete, personalized health care plan. This multidisciplinary approach aims to improve access, coordinate services, address questions/concerns, and ensure the care plan is delivered and effective.

Care Teams

The Beneficiary Care Clinic provides team-based primary care services. Your health care team includes:
  • Core Care Team – You the patient, and your assigned clinician. If your Core Care Team clinician is not available, you will be cared for by another qualified clinician in the clinic.
  • Extended Care Team – Front desk staff, registered nurses, other clinicians and nursing staff, and a clinical pharmacist.

Services Offered

The Beneficiary Care Clinic offers comprehensive adult primary care services for empaneled patients, including:
  • Annual health maintenance
  • Longitudinal follow-up and management of chronic medical conditions
  • Appointments for new health concerns
  • Periodic well exams
  • Clinical pharmacy consultations  

Telephone (Virtual) Appointments

The Beneficiary Care Clinic offers telephone appointments for empaneled patients. These appointments are for concerns that don’t require a physical exam. House call appointments may be booked through the Central Appointment Center. A member of your team will call you on the phone before the scheduled appointment time with your pre-appointment questionnaire.

Walk-In sick call

  • When: Sick Call hours are Monday – Friday, 7:30 – 8:30 a.m.
  • Where: Front Desk, Scott AFB Beneficiary Care Clinic
  • Who can be seen here:
  • 18 and older.
  • If your PCM is with the Beneficiary Care Clinic
  • What is sick call for:
  • New/Acute medical issues occurring within the last 72 hours.
  • Exception to 72 hours only for worsening COVID symptoms/upper respiratory symptoms.
Sick Call patients are only seen for the following:
  • Allergies
  • Cold
  • COVID-19
  • Fever
  • Flu
  • Cough
  • Congestion
  • Bronchitis
  • Earaches
  • Headaches
  • Insect bites
  • Nausea/vomiting
  • GI pain
  • Pink eye/Eye discomfort
  • Redness
  • Rash/Poison Ivy
  • Sinus issues
  • Sore throat
  • Muscle sprains & strains (new onset)
  • Minor burns
  • Minor cuts/Lacerations
  • Urinary Tract (Bladder) Infections
  • Sick call is NOT for:
    • Medication refills
    • Referral requests or renewals
    • Lab & Radiology result requests
    • ER Follow-ups
    • Specialist follow-ups
    • Physicals of any kind
    • All long-term conditions must be evaluated by a PCM or PCM team, not sick call.
    • Note: Sick Call is on a first come, first served basis, so there may be a wait.
    • Go to the nearest ER or call 911 for emergencies.
    • Hours and services subject to change, based upon provider availability.
Schedule an appointment using the MHS GENESIS Patient Portal!

Scott Beneficiary Care Clinic

  • Visit the MHS GENESIS Patient Portal and log in using your CAC or DS Logon.
  • Select "Schedule a New Appointment" on the right side of the screen or select "Appointments" from the top menu bar and "Schedule a New Appointment" on the left menu.
  • To begin your search, select the "Visit Reason" tab or the "Provider" tab, in the center of the screen.

Scheduling by “Visit Reason”

the easiest way to book the next available appointment at  a clinic!
  • Choose a Reason for Visit: If your PCM is located at the Scott Beneficiary Care Clinic, select "Family Medicine In Person Visit," or if you would prefer a phone (virtual) visit, select “Family Medicine Telephone Visit.”
  • Choose a Location: Air Force Medicine Scott Beneficiary Clinic, and click “next”
  • Select a date/specific provider/time: The next available appointment will appear as the first option. If you’d like to search for specific dates or a specific provider, change the date in the "Start Date" box, or select a provider from the dropdown menu.
  • Select the appointment that works best with your schedule.
  • Enter the reason for your visit in the box labeled, "Describe specific requests in preparation for your visit;" please also include your phone number.
  • Select the radio button for how you’d like to be contacted if the clinic needs to contact you.
  • If you’d like an email reminder, check the "send me an email with appointment details" box.
  • Finalize the appointment by clicking “Schedule Appointment."

Don’t use the MHS GENESIS Patient Portal for emergencies or crisis situations. 

Contact Us




Monday – Friday
7:30 a.m. – 4:30 p.m.
Closed on federal holidays and the second Thursday of each month for training


First Floor, Scott Medical Clinic (Next to Pharmacy)
310 W. Losey St., Building 1530

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