Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Patient Resources

Customer Service

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns in this facility.

Find a 375th Medical Group Patient Advocate

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone

Patient Advocate

618-256-7374

BCAC/DCAO

618-256-7664

Hours

Patient Advocate
Monday – Friday
7:30 a.m. – 4:30 p.m.

BCAC/DCAO
Monday – Friday
7:30 a.m. – 4:30 p.m.

Email

usaf.scott.375-mdg.mbx.sghq-quality-services@health.mil

Location

Patient Advocate
Room E101, First Floor
Building 1530

BCAC/DCAO
Second Floor
TOPA Hallway
Building 1530

Don't forget to keep your family's information up to date in DEERS!