The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit 
tricare.mil/shutdown.

Patient Resources

Customer Service

Patient Advocates

Patient advocates advise and help you with medical and dental benefit concerns in this facility.

Find a 375th Medical Group Patient Advocate

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone

Patient Advocate

618-256-7374

BCAC/DCAO

618-256-7664

Hours

Patient Advocate
Monday-Friday
7:30 a.m. to 4:30 p.m.

BCAC/DCAO
Monday-Friday
7:30 a.m. to 4:30 p.m.

Email

usaf.scott.375-mdg.mbx.sghq-quality-services@health.mil

Location

Patient Advocate
Room E101, First Floor
Building 1530

BCAC/DCAO
Second Floor
TOPA Hallway
Building 1530

Don't forget to keep your family's information up to date in DEERS!