Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More.
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Customer Service

Patient Advocates

Patient advocates advise and help you with medical and dental benefit concerns in this facility.

Find a 375th Medical Group Patient Advocate

Beneficiary Counseling and Assistance Coordinator

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone

Patient Advocate

618-256-7374

BCAC/DCAO

618-256-7664

Hours

Patient Advocate
Monday-Friday
7:30 a.m. to 4:30 p.m.

BCAC/DCAO
Monday-Friday
7:30 a.m. to 4:30 p.m.

Email

usaf.scott.375-mdg.mbx.sghq-quality-services@health.mil

Location

Patient Advocate
Room E101, First Floor
Building 1530

BCAC/DCAO
Second Floor
TOPA Hallway
Building 1530

Don't forget to keep your family's information up to date in DEERS!