SCAM WARNING: Do not respond to phone calls claiming to be from our facility. The 375th Medical Group won’t call you requesting payments, personal information, etc.

Getting Care

Appointments & Referrals

For any care your primary care manager does not provide, such as urgent, preventive, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

The Scott AFB Clinic is an outpatient clinic and does not have urgent or emergency services. For emergencies please call 911 or go to the nearest emergency room.
24/7 Nurse Advice Line: 1-800-TRICARE (1-800-874-2273)
The MHS GENESIS Patient Portal has replaced TRICARE Online for the patient portal and secure messaging at this facility.

Services Offered

The Scott AFB Clinic offers sick calls for new onset symptoms, those that have begun in the last 72 hours. Sick call is not for referrals, prescription renewals, follow up visits, or chronic conditions.
Active Duty Sick Call:

  • Monday through Friday,  7:30 – 8 a.m.
    • Check in at the main clinic entrance.

Flight Medicine Sick Call:

  • Monday through Friday, 7:30 – 8 a.m.
    •  Check in at the main clinic entrance.

Beneficiary sick call (Patients age 18+ with a Primary Care Manager in Beneficiary Care, or at our O’Fallon Family Medicine Clinic):

  • Monday through Friday, 7:30 – 8:30 a.m.
    • Check in at Internal Medicine/Beneficiary clinic front desk.
O’Fallon Family Medicine Sick Call:
  • Monday, Wednesday, Friday, 8 - 9 a.m.
    • Check in on the fourth floor of St. Elizabeth’s Hospital

Contact Us


618-256-WELL (9355)


310 W. Losey St.
Building 1530
Scott AFB, IL 62225
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