Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More.
Also, you have until March 31 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Services

Beneficiary Services 

We provide a wide range of services including new patient registration, assistance with TRICARE claims and questions, assistance with TRICARE referrals and requests for copies of medical records. For TRICARE-related questions, you can contact TriWest Healthcare Alliance at 888-874-9378 visit the TriWest Beneficiary Portal. To enroll or to transfer your TRICARE Prime enrollment to Little Rock Air Force Base Medical Center, please visit ﷟HYPERLINK "https://www.tricare.mil/enroll"TRICARE Enroll or visit the TriWest Beneficiary Portal.TriWest Beneficiary Portal. 

Location:  Building 1090, First Floor 

Hours: 

  • TRICARE Operations & Patient Administration, Monday-Friday, 7:30 a.m. to 4:30 p.m. 
  • Health Benefits Advisor, Monday-Friday, 7:30 a.m. to 4:30 p.m. 
  • Medical Records, Monday-Friday, 7:30 a.m. to 4:30 p.m. 

Telephone: 

  • TOPA 501-987-1285 
  •  Health Benefit Advisor: 501-987-8753 
  • Outpatient Records: 501-987-1010 
  • Release of Information: 501-987-1285 

Contact Us

Phone

Patient Administration/ROI/PT Travel: 618-256-7522
Patient Advocate: 618-256-7699
Referral Management: 618-256-7521
BCAC/DCAO: 618-256-7664

Hours

Monday – Friday
7:30 a.m. – 4:30 p.m.

Closed on holidays and second Thursday of each month, after 10 a.m., for training

Location

Building 1090
First Floor, Scott Medical Clinic

Don't forget to keep your family's information up to date in DEERS!