Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Beneficiary Services 

We provide a wide range of services including new patient registration, assistance with TRICARE claims and questions, assistance with TRICARE referrals and requests for copies of medical records. For TRICARE-related questions, you can contact TriWest Healthcare Alliance at 888-874-9378 visit the TriWest Beneficiary Portal. To enroll or to transfer your TRICARE Prime enrollment to Little Rock Air Force Base Medical Center, please visit ﷟HYPERLINK "https://www.tricare.mil/enroll"TRICARE Enroll or visit the TriWest Beneficiary Portal.TriWest Beneficiary Portal. 

Location:  Building 1090, First Floor 

Hours: 

  • TRICARE Operations & Patient Administration, Monday-Friday, 7:30 a.m. to 4:30 p.m. 
  • Health Benefits Advisor, Monday-Friday, 7:30 a.m. to 4:30 p.m. 
  • Medical Records, Monday-Friday, 7:30 a.m. to 4:30 p.m. 

Telephone: 

  • TOPA 501-987-1285 
  •  Health Benefit Advisor: 501-987-8753 
  • Outpatient Records: 501-987-1010 
  • Release of Information: 501-987-1285 

Contact Us

Phone

Patient Administration/ROI/PT Travel: 618-256-7522
Patient Advocate: 618-256-7699
Referral Management: 618-256-7521
BCAC/DCAO: 618-256-7664

Hours

Monday – Friday
7:30 a.m. – 4:30 p.m.

Closed on holidays and second Thursday of each month, after 10 a.m., for training

Location

Building 1090
First Floor, Scott Medical Clinic

Don't forget to keep your family's information up to date in DEERS!