Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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U.S. Air Force Airman 1st Class Eric Perez-Solano, 375th Medical Support Squadron biomedical equipment technician, repairs a piece of medical equipment at Scott Air Force Base, Illinois, April 23, 2021. Airmen at the Medical Equipment Repair Center repair lifesaving equipment at Scott AFB and other regions. (U.S. Air Force photo by Airman 1st Class Isaac Olivera)

April 30, 2021

The Medical Equipment Repair Center — a ‘hidden gem’ of the 375th Medical Support Squadron

Tucked away past numerous hallways in the 375th Medical Group, rays of sunlight illuminate a hidden gem. Those rays move past a room full of workbenches, electrical equipment and tools, and cast onto a group of Airmen working on medical equipment ensuring patients are able to receive the care they need.

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